One of the most important aspects that businesses are looking into to help them achieve long-term success is digital transformation. A lot of businesses have already made the move while there are others that are planning to become digitally independent and advanced.. Digital transformation is a single key that can open doors to improved customer engagement and satisfaction as well as streamlined and efficient business operations. So businesses that are yet to think upon these lines have a lot to lose.
Digital transformation can do a lot more for businesses than they originally envisage when they choose to take this route. Not only does it enable them to beat the competition with innovation and please the customers by delivering the products and services that are in line with their requirements but also improve their financial performance considerably. What do businesses need to embark on this journey toward digital transformation? Having the right infrastructure, strategy, and culture is a must but there is one other thing that is as important, if not more. And that is a workforce that has the skills to help make this transition easier, effective, and fruitful for organizations. Here are some of the most popular skills required in an age of digital transformation.
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Virtual collaboration: With the new normal becoming commonplace throughout the world due to the pandemic, businesses are turning to their remote working capabilities to help them stay operational not only in this period but also in case of any other emergencies in the future. This is the preparation that can help businesses deal with the most uncertain and unpredictable of situations with relative ease. Having said that, they need a workforce that is equipped to work, collaborate, and communicate virtually without impacting its performance and productivity. Having the right infrastructure in place isn’t enough. The technological dexterity of the workforce is also very important.
Agile approach: The modern workforce is expected to be agile in whatever it does. Employees that are rigid in their approach can be an obstacle in the way of their organization’s aim of achieving digital transformation. This is why it is important for today’s workforce to be prepared for every challenge that comes its way. It should be able to take on several challenges at a time without compromising on anything.
Analytical approach: Another very important skill that employees need to have to support their organization’s digital transformation efforts is being analytical in their approach. Data is the most important thing these days and if dealt with in the right way, it can go a long way in helping businesses achieve their digital goals. With a workforce that has the skills to analyze data and come up with insights that can be used to make informed decisions, businesses can make the transition a lot simpler for themselves.
These are amongst the most important skills that the workforce needs to have to digitally empower businesses. The right skills can make the transition easy, effective, and fast.
Reference: “Ten key skills required in an age of digital transformation” | HR Katha | 29 September 2020
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