Consumers are king but keeping these consumers content are the employees, thus making them indispensable assets of the company. However, several organizations fail to realize their significance, despite being aware of how vital employee satisfaction is to improve overall productivity and performance. Though the human resources department have been prioritizing employee experience through multiple strategies, the lack of support from the top executives has discouraged their motive toward enriching employee experience.
What is employee experience (EX)?
Employee experience is the journey of an employee that starts from the recruitment phase in the organization to dismissal, exit, or retirement. Also, it includes the onboarding experience, mentorship, growth, training, and more such activities that shape the overall employee experience in the company. The human resource management team, on the other hand, is responsible for making this journey worthwhile to improve an employee’s commitment towards work and the company. Moreover, a positive, amicable, and motivating environment will also improve employee engagement and inadvertently boost the holistic performance and revenue of the company.
The human resource leaders must plan and introduce strategies that ensure the prosperity of the workforce and also show their dedication towards improving the employee experience. From organizing training programs, workshops, employee surveys, performance reviews, maintaining a positive culture to making the employee feel safe at the establishment, the HR team must look out for the employees to prevent communication gaps and toxicity. Also, the organizations are now witnessing a shift in the work culture with the emergence of a new generation of workforce, so it’s ideal for HR teams to pay heed and inculcate these transformations without floating away from the company’s core values.
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However, human resources cannot be solely responsible for bridging the employee experience gap. Leaders, executives, and management must support the HR teams and aid their strategies in sustaining employee satisfaction in the organization. For example, neglecting the recommendations and opinions that the HR team puts forward after conducting employee surveys in the company is equal to rejecting your employee’s needs to be more productive. Hence, the support of the executives to the HR team in maintaining employee satisfaction is imperative. Moreover, companies with high employee engagements have witnessed an improvement in the employee’s quality of work and a boost in the overall performance and productivity.
Employees are, without a doubt, the backbone of the organization, and the HR team must work toward cementing and encouraging their skills rather than neglecting them that can weaken this framework and make the organization collapse in no time. Plus, the company must give due importance to the employees, for a happy employee means a happy consumer or client. Also, considering they spend most of their day in cubicles working towards increasing the company’s revenue, it’s imperative to give them an environment where they can feel included and that their grievances are heard and attended without fail. The reason being, a frustrated and unproductive employee may end up ruining the relationship with the client or consumer, thus affecting the company as a whole.
Hence, companies must pan their attention on employee experience initiatives more than the client or consumer satisfaction to sustain the positive culture, high quality of work and improve the company’s overall productivity.
References:
- 11 Strategies for HR to Improve Employee Experience | Vantage Circle | 1 February 2021
- Employee Experience Becomes a Top Priority for Human Resources Leaders | HR Future | 23rd February, 2021
- Role of HR in Employee Experience That Boosts Retention | All Things Talent | 11 March, 2020
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