India Employer Forum

Interviews

An Agile Philosophy in HR Management Helps Retain the Right Employees

  • By: India Employer Forum
  • Date: 29 August 2024

Share This:

Sulbha Kaushal Rai, Chief People Officer, RenewBuy speaks to India Employer Forum about implementing the agile philosophy in HR management.

She says, “We have been using it in our organisation without really calling it agile, but I think we have been extremely proactive and there are various processes and practices that we have implemented that fall under the agile methodology. We, as HR, are responsible for collecting feedback from our employees. Earlier, we had a format of one-on-one connections and there was also some kind of survey that would happen but that was once a year.  So, to be able to proactively understand and hear the voice of the people, we thought we needed to innovate and think differently. My workforce is also very distributed. It’s not that everyone sits in one office. My people are spread across 150 cities of the country, so to be able to connect with all of them and to know what’s going on, and how are they feeling, we invested in an AI chatbot which enabled people to connect and freely speak, and it was promoted as Sulbha’s assistant, so they felt they can directly speak with me and share their feedback”.

“What motivated us to do that was that we wanted to hear real-time feedback, we didn’t want to be reactive. When somebody resigns and then we get into the mode of understanding what happened, why did you resign, etc, it is too late. This tool gives a lot of insights. If there is disengagement or a person is not feeling great for whatever reason, they’re able to freely share, and we, as HR, get the prompt much earlier. The HR team can connect with the employees and respond to the needs of the people. So, it’s very proactive and the results have been great”. 

Watch the full interview: In Conversation with Sulbha Kaushal Rai | Chief People Officer | RenewBuy

YOU MIGHT ALSO BE INTERESTED TO READ: The Sheer Volume of Compliance Requirements Necessitate Tech Solutions to Ensure Adherence and Mitigate Risks

About Sulbha Rai

Sulbha Kaushal Rai is the Chief People Officer at RenewBuy, a leading online insurance platform, where she plays a pivotal role in shaping the company’s human resources strategies. With over 15 years of experience in the human capital profession, Sulbha has honed her expertise in performance management, employee relations, diversity and inclusion, and organisational development. Her passion for leveraging human potential to drive business success led her to found People Matrix, an HR consulting firm dedicated to creating a winning proposition for businesses and their people. As a recognised thought leader in the HR industry, Sulbha continues to influence and inspire HR practices with her innovative approaches and insights.

Disclaimer: The opinions and views expressed in this article, including any accompanying data, are the sole responsibility of the author and should not be construed as reflecting the official policy or position of India Employer Forum.

Leave a Reply

Your email address will not be published. Required fields are marked *

Related Articles

IEF Editorial Team

Compliance Regulation for Retail Industry

Q1- What are the primary acts, rules, and regulations governing the retail sector in India, such as the Consumer Protection Act, Legal Metrology Act, or FDI policies?  The retail sector...

IEF Editorial Team

Managerial and Technical Experts are Mostly Sourced from…

Rajesh Gupta, Head - Telecom Infra Management, Mahindra Powerol speaks to India Employer Forum about talent sourcing in the telecom industry, recruitment processes and more. He said, “As a telecom...

IEF Editorial Team

Diversity and Inclusion in the Workplace

Balasubramanian Sethuraman, Head HR, Parekh Integrated Services Pvt. Ltd., speaks to India Employer Forum about diversity and inclusion in the workplace, key hiring challenges and more. He said, “I think...

IEF Editorial Team

‘Flexible working models and upskilling are key to…

Krishnendu Chatterjee, VP & Business Head, TeamLease Services speaks to India Employer Forum about India’s employment growth, flexible workforce models, upskilling, and more. He said, “India’s employment growth of 7.1%...

Post an Article

    Subscribe Now



    I've read and accept the Privacy Policy.