Sulbha Kaushal Rai, Chief People Officer, RenewBuy speaks to India Employer Forum about implementing the agile philosophy in HR management.
She says, “We have been using it in our organisation without really calling it agile, but I think we have been extremely proactive and there are various processes and practices that we have implemented that fall under the agile methodology. We, as HR, are responsible for collecting feedback from our employees. Earlier, we had a format of one-on-one connections and there was also some kind of survey that would happen but that was once a year. So, to be able to proactively understand and hear the voice of the people, we thought we needed to innovate and think differently. My workforce is also very distributed. It’s not that everyone sits in one office. My people are spread across 150 cities of the country, so to be able to connect with all of them and to know what’s going on, and how are they feeling, we invested in an AI chatbot which enabled people to connect and freely speak, and it was promoted as Sulbha’s assistant, so they felt they can directly speak with me and share their feedback”.
“What motivated us to do that was that we wanted to hear real-time feedback, we didn’t want to be reactive. When somebody resigns and then we get into the mode of understanding what happened, why did you resign, etc, it is too late. This tool gives a lot of insights. If there is disengagement or a person is not feeling great for whatever reason, they’re able to freely share, and we, as HR, get the prompt much earlier. The HR team can connect with the employees and respond to the needs of the people. So, it’s very proactive and the results have been great”.
Watch the full interview: In Conversation with Sulbha Kaushal Rai | Chief People Officer | RenewBuy
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About Sulbha Rai
Sulbha Kaushal Rai is the Chief People Officer at RenewBuy, a leading online insurance platform, where she plays a pivotal role in shaping the company’s human resources strategies. With over 15 years of experience in the human capital profession, Sulbha has honed her expertise in performance management, employee relations, diversity and inclusion, and organisational development. Her passion for leveraging human potential to drive business success led her to found People Matrix, an HR consulting firm dedicated to creating a winning proposition for businesses and their people. As a recognised thought leader in the HR industry, Sulbha continues to influence and inspire HR practices with her innovative approaches and insights.
Disclaimer: The opinions and views expressed in this article, including any accompanying data, are the sole responsibility of the author and should not be construed as reflecting the official policy or position of India Employer Forum.
