The landscape of work in the organized sector is subject to constant change. HR trends 2020 are the culmination of the realization that the human resources need a personal, humane touch to give their best performance. If the Industrial Revolution focused on manufacturing and mechanization, the cascading effect on Indian workers has slowly given way to current HR trends where the focus is on the well-being of the worker.
Creating an environment of compassion and promoting an employee’s efficiency in this era of digitization requires a wholly different point of view on the part of the human resource management system. Social, financial, and ethical concerns are far-reaching. They need special attention from the HR personnel and the chiefs all the way from policy-making to execution in the day to day. HR trends 2020 require awareness of mindsets, changing requirements, and alignment with the flexibility that is made possible by HR technology trends.
HR trends 2020 are set to be governed predominantly by the extraordinary possibilities of studying data through analytics and Artificial Intelligence (AI). AI is all set to reimagine the HR function starting with something as simple as the use of chatbots. A worker hoping to get guidance, answers, or wishing to give feedback or answer surveys can, for example, interact with an AI-powered chatbot. It can help delineate the issue and clarify a path for resolution or redress. Future trends in Human Resource Management indicate that AI can bring a major revolution in the way psychometric factors of the workforce are understood by the top management.
HR companies offer myriad tools for tech-powered recruitment
Sangeeta Tanwar, in her article Indian firms place faith in automation to drive down HR costs on QZ.com talks about how technology and automation have come to take a major chunk of the operational tasks in recruitment, organizational communication, collaboration, and most importantly, performance management, and HR training and development. HR trends 2020 include using cognitive technologies, AI, and Business Analytics. The former involves using human speech recognition, natural language processing, pattern recognition, and data mining so that subtle shifts in trends can predict outcomes to a great level of accuracy.
Another exciting example is CutShort, the AI-powered talent finder that has revolutionized the way recruiters and job seekers meet. AI ensures that sifting through skills and experience of candidates is seamless. Job seekers find that a lot of the chaff of unwanted emails, notifications, and alerts are cut down. The interface is extremely customizable and the keyword-based search makes finding leads easy for both parties. Predictably, these HR trends 2020 find favor with young entrepreneurs who are in search of talent.
You might also be interested to read: ‘Mega Global HR Trends Are Catering To Two Simultaneous Big Bangs’
Assessment is a crucial part of hiring which many of these HR management systems make possible through simple chat consoles, chatbots, and human-like interfaces. Actual human agents can periodically review the leads obtained and steer them through the assessment state to determine job fit. Many business owners in the start-up stage who are in the process of building/strengthening their team are present on CutShort.io themselves and go on to have conversations and make hiring decisions after live interactions. Another such example is Equiv, which helps equal opportunities employers stay on top of the latest HR trends and include diversity in their hires.
How the use of analytics benefits Human Resource Management Systems
At one time, knowledge of the legal statutes, business and labor laws was enough for personnel to frame and carry out HR processes. But by ignoring the copious amounts of data available to HR managers, crucial insights that can reinvent hiring and staffing processes are missed. To use data in an incisive, goal-oriented fashion, HR trends 2020 dictate that HR personnel of today need to have a stronger awareness of mathematical and statistical models.
A notable point is a flexibility in logistics and log times that today’s workforce demands. Today, companies hire interns, temporary workers and consultants, full-time workers, full-time equivalent workers, remotely-placed workers, part-time workers, and even freelancers. Teams may be spread across geographical locations and time zones, communicating with web applications and chat rooms. This increased flexibility creates the need for HR to coordinate their job descriptions, roles, and compensation packages. In turn, a wealth of data is generated on flexible workplace timings and work styles – all of which affect the HR trends 2020. These changes are welcome as they bring more talent into the workplace and make retention easier for the employer. For instance, a ‘work from anywhere’ option can be dealt out as a perk to top performers or those with family obligations.
HR Analytics seeks to offer clear insights on the factors that count as mere hygiene factors and those that offer clear benefits from the employees’ point of view. To a working mother, the chance to take her child to the creche in her workplace, or the flexibility to telecommute would be a considerable perk. A college scholar putting in part-time work from a remote location would welcome the choice to log in from a co-working space instead of trudging all the way to her place of work. Future trends in human resource management would take these preferences into account so that precious talent is not let go for want of adjustment in a few areas.
HR trends 2020 include identifying reskilling needs far ahead of their appearance. Many IT giants scrambled in 2019 to ensure that their workforce is learned in AI, Cloud Computing, and Automation. Accenture has notably carried out reskilling of as much as 85% of its workforce to ensure that they keep up with the times. All this is possible thanks to those who keep a close watch on trends in HRM and plan them into the course of ‘Business As Usual’.
The Human Resource Management System is now more personal than ever before. Even a congratulatory email is hand-written with a citation on the contributor’s specific achievements and highlights of their journey. This in itself implies that HR trends 2020 are moving away from rote subject lines and stock email bodies to refreshed and revamped content in both formal and informal lines of communication.
In preparing for HR trends 2020, organizations regardless of their scale are preparing themselves for better performance in their future so that they are not made redundant simply from the passage of time.
References
- Rica Bhattacharya, Prachi Verma, Reskill to survive: Tech firms retrain staff on war footing, Economic Times, July 23, 2019
- Sangeeta Tanwar, Indian firms place faith in automation to drive down HR costs, Quartz India, Aug 7, 2019
- Gurprriet Siingh, HR Trends 2020, Business World, Dec 10, 2019
