- Firms will invest more in cognitive capabilities and artificial intelligence, industrial robots, service robots, and robotic process automation
- Automation adoption across BPM sector has been the highest over the past 4-5 years both for customers and internal efficiency initiatives
Mumbai: Firms will invest more in cognitive capabilities and artificial intelligence, industrial robots, service robots, and robotic process automation (RPA) as businesses recover post covid-19, according to a research by Forrester. The pandemic has made automation a boardroom imperative as CEOs expand business continuity plans and take new risks.
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Early stages of the outbreak created supply shock as China accounted for 24% of the world’s industrial value. Moreover, 22% of all global imports from China were of intermediate products, as opposed to finished goods. This placed enormous stress on global supply chains. As the world emerges from the grip of the pandemic, business leaders in sectors, including manufacturing and retail, will look to bring their supply chains closer to key markets. This will cause a move toward greater global diversification and technology-enabled demand responsiveness using big data, AI, and cloud technologies, noted the report.
Source: livemint
