Gone are the days when a job application would only look at the projects you managed and the sales you made. More companies are evaluating employees personalities, too, to ensure that their next hire fits in with the company culture.
Soft skills, behavioural skills, essential skills… call them what you will, but employers can no longer ignore it and are proactively training their employees to be better at the way they interact with peer and teams as well as clients.
“Behavioural training is important and includes everything from how you react and take in to the feedback you get to the impact you have on clients and customers. It is important for us to understand what areas employees need to work on or what behaviour needs to be improved or modified,” says Yogi Sriram, senior vice-president, corporate HR, Larsen & Toubro Ltd.
Sriram believes that there should be a framework for linking behaviour to appraisals and rewards. The feedback needs to be personalized and real time, so that the recall can be immediate.
Source: Live Mint
