Several repetitive tasks are fastly disappearing, making the life of HR managers easy. But at the same, they are facing a peculiar challenge from technology – Should they give priority to tech or touch?
The traditional HR functions are undergoing a sea of change because of recent advances in technology. Several repetitive tasks are fastly disappearing, making the life of HR managers easy. But at the same, they are facing a peculiar challenge from technology – Should they give priority to tech or touch? Or, in other words, should they function in a mechanised way, as the technology ordains, or keep the human element alive in whatever they do to help the company succeed? Top HR bosses and industry experts tell Zee Business Online about their priorities and how technology is impacting the HR department.
“Future is about integrating tech and touch in people practices as the workforce composition is changing rapidly with the millennials, gig workers and work from anywhere /anytime flexibility, while Artificial intelligence seems to be buzzing now as HR professionals we should never deprioritize Human intelligence i.e. empathy driven People practices, in short it’s time to accelerate “Tech and Touch” integration”, said Girish Menon, HR Head, Swiggy.
Lokesh Sikka, Vice President & Group CHRO, Onida, believes HR has to become a valuable business partner, central to strategy decisions, for businesses to succeed in today’s fast-paced environment.
Source: Zee Business
