EPFO had reduced the stipulated period for settlement of various claims such as PF withdrawal, pension and insurance to 10 days from 20 days. The body had launched the online claim settlement facility on May 1, 2017. It has also planned to eventually settle claims of all Aadhaar and bank account seeded EPF accounts within three hours of receipt of an application.
As part of provisions launched in 2017, EPFO had said that the timeline in case of claim settlements is 10 days and 15 days in case of grievance redressal management. These are part of new provisions in the EPFO’s Citizens Charter 2017 launched in Bangalore by Labour Minister Bandaru Dattatreya.
It said the Charter is an attempt to bring transparency and accountability on the part of EPFO and make service delivery system and grievance redressal mechanism more efficient.